Interview with Ms. Christine Galle-Luczak,
Founder & CEO, Heavens Portfolio
Having spent more than twenty-eight years in Asia, this captivating continent never ceases to amaze Christine. In 1999, having successfully led the establishment of a satellite office for an acclaimed Singapore organization in Bali, Indonesia, Christine was Director of Sales & Marketing at Chiva-Som, Thailand from 2001 to 2005. This enriching environment prompted Christine to conceive of an independent business venture that would fuse all her former experience and expertise. She was keen on providing personal marketing strategies for truly extraordinary travel destinations. As a result, Heavens Portfolio was launched in July 2005 in Singapore and quickly grew to be the leader in hotel and destination representation in Asia with close to 100 team members currently providing their expertise to a portfolio of 80 hotel brands including Cheval Blanc, Armani, Belmond, Oetker Collection, Chiva-Som and many more iconic hotels.
SpaChina interviewed Christine to gain deeper insights into her perspective on luxury and wellness tourism.
Heavens Portfolio has grown into a leading hotel and destination representation firm worldwide. What key strategies have driven this growth, and how do you maintain your leadership position in such a competitive market?
Since its inception in 2005, Heavens Portfolio has been guided by a clear vision: to provide unparalleled representation services to the world’s most prestigious hotels and destinations. We look beyond the “hardware” and dive into the details that make a destination or hotel desirable to affluent travelers. From orchestrating creative events — like pop-up wellness experiences — to leveraging visually appealing content and social media, we are committed to showcasing the essence of luxury travel.
A key element of our strategy is our ability to anticipate market shifts and proactively adapt. By staying attuned to the evolving needs of luxury travelers, we help our clients refine their offerings, ensuring they remain relevant and highly desirable. For example, social media has become a powerful tool for travelers to share their experiences, seek inspiration, and connect with brands — particularly in the China market, where platforms like WeChat, Weibo, Rednote, and Douyin play a central role in engaging Chinese travelers. Additionally, our multi-market approach — spanning Asia-Pacific, Europe, Australia, and the Middle East — allows us to leverage regional insights while maintaining a global perspective.
Adaptability has been key to our resilience, particularly during the COVID-19 pandemic. We pivoted swiftly, prioritizing digital strategies such as virtual brand experiences, while also reinforcing employee well-being through wellness programs and leadership development. Our commitment to community-driven initiatives and sustainability further strengthened our position. We supported organizations across Asia focused on empowering women and educating children, including a school in India, where we helped empower young girls by sharing our expertise and amplifying their voices through PR and social media campaigns. Despite industry-wide challenges, we retained 99% of our team and expanded into South Korea and Japan — reinforcing our belief that hospitality thrives on relationships, expertise, and authenticity.
Your portfolio includes iconic brands like Cheval Blanc, Armani Hotels&Resorts, and Chiva-Som. How do you select which properties to represent, and what makes a hotel or destination a good fit for Heavens Portfolio?
I was keen to provide personalized marketing strategies for truly extraordinary travel destinations. We are highly selective in curating our portfolio, seeking properties and destinations that align with Heavens Portfolio’s ethos of excellence, authenticity, and innovation. A hotel or destination must possess a distinctive identity — whether through heritage, design, service philosophy, or a commitment to sustainability. We look for properties that not only set new benchmarks in luxury hospitality but also share our vision for personalized, transformative travel experiences.
At Heavens Portfolio, our mission is to meticulously adapt and reflect each client’s DNA, value proposition, and brand identity — ensuring a curated approach that aligns precisely with their objectives. Whether it’s securing a select number of top-tier bookings or expanding global reach across diverse markets — from Asia to Europe, and even emerging destinations like Africa and Antarctica — our focus remains on delivering unparalleled luxury experiences tailored to each client’s unique vision. While the sky may not be our limit, we are always exploring innovative ways to elevate luxury.
With nearly 100 team members across Asia, how do you ensure consistent brand representation while adapting to different regional markets?
At Heavens Portfolio, our comprehensive services cater not only to boutique luxury properties but also to larger hotel groups seeking visibility in dynamic markets such as India, China, Singapore, and the GCC (Gulf countries). Our bespoke approach allows us to develop strategies tailored to each client’s specific needs —whether it’s a focused sales initiative or a fully integrated 360-degree marketing plan. From prestigious hotel groups like Oetker Collection and Cheval Blanc to bespoke DMCs (destination management companies) and operators catering to discerning luxury travelers, our diverse portfolio ensures a personalized experience for every client.
With a commitment to uniqueness and luxury at the forefront, we deliver exceptional experiences — whether it’s an expedition in Antarctica or a rejuvenating retreat in Thailand — always with the distinct preferences and expectations of each audience in mind. We avoid a one-size-fits-all approach, ensuring every strategy is as distinctive as the properties and travelers we serve.
For example, in the India market, we prioritize quality over quantity, cultivating deep trade relationships that highlight the subtle artistry of our partners’ offerings. We understand that luxury isn’t transactional — it’s built on trust and personalized connections that go beyond digital bookings. In China, where the luxury travel landscape is rapidly evolving, our strategies reflect the growing demand for immersive, culturally rooted experiences. By blending contemporary marketing with cultural authenticity, we foster meaningful engagement with China’s discerning travelers.
You emphasize KPI tracking, ADR analysis, and production reports. How does data-driven decision-making shape your marketing strategies for luxury hotels and wellness destinations?
In the luxury and wellness hospitality industry, intuition alone is not enough — data-driven insights are essential for precision marketing and performance optimization. Our key performance indicators are tailored to the specific needs of each client and measured against their individual benchmarks. We use internal metrics to evaluate the results we generate. Often, room night production or revenue growth in each country we cover serves as our primary measure of success. However, we ensure that these results reach the right audience so that our clients attract the desired clientele. By leveraging data and reporting, we can identify market opportunities, refine customer segmentation, and optimize return on investment for our clients.
Having worked with Chiva-Som, one of the pioneers in wellness tourism, how do you see the evolution of wellness travel in the post-pandemic era?
Wellness travel has evolved from a niche segment into a fundamental pillar of luxury tourism. In the post-pandemic era, the demand for holistic well-being experiences has surged, with travelers seeking destinations that offer not only relaxation but also personal transformation. Today’s luxury traveler prioritizes mental, physical, and emotional wellness, with growing interest in bespoke wellness programs, medical tourism, and immersive, nature-based retreats. The integration of advanced health technologies, longevity programs, and sustainable wellness practices has also become a defining trend.
In Asia, many wellness retreats and hotels offer specialized programs aimed at reducing stress and anxiety, while enhancing overall mental well-being. As society becomes increasingly dependent on digital technology, the demand for digital detox experiences is rising. Numerous wellness properties across the region now provide programs that encourage guests to disconnect from their devices and focus on mindfulness and relaxation.
Meanwhile, many of our European clients have long-standing expertise in wellness. Countries such as Germany and Switzerland are renowned for their world-class wellness resorts. With the growing popularity of wellness travel, today’s travelers have a wider range of options, allowing them to choose experiences that best align with their personal needs and well-being goals.
Wellness tourism is booming, but travelers are becoming more discerning. What are the emerging trends in high-end wellness experiences that luxury hotels should focus on?
Luxury wellness experiences are becoming more sophisticated and personalized. A niche branch under wellness tourism is called healing tourism. A market that is experiencing sustained growth in China according to a survey conducted by the Chinese financial media. Emerging trends include:
Longevity: High-net-worth individuals are investing in advanced medical wellness treatments, from DNA-based nutrition to regenerative medicine.
Mindfulness and emotional well-being: Bespoke meditation, sound therapy, and digital detox retreats are gaining traction.
Sustainable wellness: Properties are integrating nature-led healing, from forest bathing to farm-to-table wellness cuisine.
Holistic fitness experiences: Luxury hotels are offering more immersive, curated fitness journeys, including AI-driven training programs and adventure-based wellness retreats led by highly qualified experts.
Asia has long been a hub for wellness retreats. How do you position Asian destinations against growing competition from Europe, the Middle East, and the Americas?
Asia’s deep-rooted wellness traditions, from Ayurveda and Traditional Chinese Medicine to Zen meditation or traditional massages, give it a distinctive edge and are still perceived as best-in-class in the wellness world. Our approach to position it is really to highlight Asia’s unparalleled authenticity, the integration of ancient healing wisdom with modern wellness innovations, and the exceptional hospitality that defines the region. We also emphasize exclusive experiences — whether it’s private meditation in Bali or personalized detox programs in Thailand — tailored to the needs of high-end travelers and also the fact that wellness is at the heart of many cultures in Asia and very much used on daily basis by Asian people (Thailand, China, India or Indonesia).
Europe on the other end can be perceived as a bit more medically driven kind of wellness especially with Switzerland leading the market in that segment. The Middle East does have a lot of opportunity to grow with their own Traditional Arabic and Islamic Medicine or TAIM, based on the traditional principles derived from ancient physicians and focusing mainly on lifestyle wellness practices.
Sustainability and wellness often go hand in hand. How do you guide your clients to integrate eco-conscious practices without compromising luxury?
Our clients recognize that environmental responsibility enhances rather than diminishes the luxury experience. From carbon-neutral operations and locally sourced ingredients to regenerative travel initiatives, they are integrating eco-conscious practices in ways that align with the expectations of discerning travelers.
For example, properties like Chiva-Som and The Brando set industry benchmarks by seamlessly blending sustainability with exclusivity — whether through zero-waste culinary programs, advanced water conservation technologies, or immersive eco-education experiences for guests. Luxury today is about authenticity, and travelers seek destinations where wellness extends beyond the individual to the environment and the communities they visit.
We do see more and more of our clients adopting new practices and clearly engaging in sustainability activities — it is heartwarming to see the changes in our industry in that sense.
You founded Heavens Portfolio after years of experience in sales and marketing for luxury hospitality. What was the biggest challenge in transitioning from an executive role to entrepreneurship?
Moving from an executive role to building Heavens Portfolio was both exhilarating and challenging. One of the challenges was shifting from working within established luxury hotel brands to creating a business that represented multiple prestigious properties while maintaining the same level of excellence and credibility.
Another challenge was ensuring that our approach — one that values personalization, long-term relationships, and strategic brand positioning — remained scalable as the company expanded. We had to establish a strong team culture, invest in deep market research, and continuously innovate to stay ahead. Hence, we empower our employees to explore new ideas, take calculated risks, and challenge the status quo. In doing so, we harness the collective creativity and expertise of our team to drive technological advancements and stay ahead of the curve. We brainstorm frequently and share the best practices observed on the market. We are constantly monitoring new systems and software and have often conducted training to support new technologies and the implementation of new tools.
The biggest challenge was probably in HR where we have clearly seen a shift post COVID — it does require real agility to overcome that aspect. But to be honest, the journey of entrepreneurship is a phenomenal one that needs to be embraced fully. Clearly you must have this in you when pivoting from employee to employer!
Your team operates with a “no business left aside” approach. How do you foster a company culture that ensures every client gets maximum exposure?
At Heavens Portfolio, we view ourselves as more than a sales, PR and marketing representative firm — we are brand ambassadors and strategic partners. This means ensuring every client, regardless of size or prominence, receives tailored exposure and access to the right audience. We emphasize and reward our team based on:
Bespoke Strategies: Every client has unique positioning, and we craft tailored marketing, public relations, social media and sales approaches rather than a one-size-fits-all model.
Data-Driven Decision Making: We leverage KPIs, ADR analysis, and performance reports to ensure each client is maximizing their potential within the market.
Collaboration & Knowledge Sharing: Our team operates as an interconnected network across Asia, constantly sharing insights, trends, and strategies to amplify each brand’s reach.
Proactive Engagement: We go beyond traditional representation by securing high-value partnerships, exclusive events, and content-driven initiatives that enhance visibility in key markets.
Having spent over 28 years in Asia, how has your deep regional expertise influenced the way Heavens Portfolio operates compared to global competitors?
Asia is one of the most dynamic and complex luxury travel markets in the world, requiring a deep understanding of cultural nuances, digital ecosystems, and evolving consumer behaviors. Having spent over two decades in the region, our expertise allows us to:
Anticipate Market Trends: We understand how Asian luxury travelers’ preferences shift — from outbound travel patterns to the rising demand for bespoke wellness experiences and eco-conscious retreats.
Leverage Digital Dominance: China’s digital landscape is unique, and our in-depth knowledge of platforms like WeChat, Rednote, Weibo and Douyin enables us to drive targeted engagement.
Build Strong Local Networks: Relationships are the cornerstone of business in Asia. Our long-standing partnerships with key industry players, media, and influencers allow us to create impactful brand exposure.
Deliver Culturally Attuned Strategies: What works in Europe may not necessarily translate to Asia. We ensure that every campaign resonates with the local audience while maintaining global brand integrity.
Our regional expertise positions Heavens Portfolio as the bridge between the world’s most prestigious hospitality brands and Asia’s rapidly evolving luxury travel market.
Looking ahead, what is your vision for the next phase of Heavens Portfolio? Are there new markets or hospitality segments you’re excited to explore?
Heavens Portfolio has always been driven by a vision of growth, innovation, and an unwavering commitment to excellence in luxury travel representation. Our expansion into new markets has been both a strategic priority and an exciting challenge. With a well-established presence across Asia, the Middle East, and Europe, our recent launch in Australia marks a significant step in strengthening our foothold in key markets. This expansion allows us to further diversify our portfolio while enhancing our ability to connect luxury brands with the most discerning travellers worldwide.
Looking ahead, we see immense potential in the evolving landscape of luxury travel. The demand for exclusivity, personalized experiences, and sustainability-driven hospitality is at an all-time high. We are particularly focused on expanding into emerging markets where high-net-worth travellers are seeking unique and meaningful journeys. Additionally, we are closely monitoring the intersection of technology and luxury hospitality — leveraging digital innovations, data-driven marketing, and AI-driven personalization to elevate brand engagement and customer experiences.
China’s tourism industry has huge market potential and development space for our customers, and the market demand will continue to grow in the future. More emphasis will be placed on quality and service, innovation and technology application, culture and environmental protection, internationalization and globalization. At the same time, China’s tourism industry will face many opportunities and challenges, which require us to continuously adapt to the changes in this market and the changes in demand.
